Return and refund policy

1. Returns for unopened items

You may return any item within 30 days of the delivery date shown by the carrier, provided that:

• the item is unopened and its factory seal is intact;
• the item is in its original packaging and in resalable condition;
• you contact us to start the return before sending anything back.

The 30-day window is counted from the delivery date, not the order date. Items received back after the window, or without an approved return, may be sent back to you at your cost.

2. How to start a return

1. Email squishseason@gmail.com with your name, the date of your order, and the items you want to return.
2. We reply within 2 business days with the return address and a return reference.
3. Pack the items securely and ship them with a tracked service. Keep your tracking receipt until the refund is complete.

Return shipping is paid by you, unless the return is because of our error (see section 5). We do not charge restocking fees.

3. What cannot be returned

• Opened items. Once the factory seal is broken, or a calendar door has been opened, the item cannot be resold.
• Items with a broken seal, missing packaging, or signs of use.
• Items damaged after delivery through misuse or accident.

Your statutory rights are not affected. If an item is faulty, section 5 applies regardless of whether it has been opened.

4. Refund policy

• Refunds are issued through Stripe to the payment method you used at checkout once the returned item has been received and inspected.
• We process refunds within 5 to 10 business days of receiving the return. Your bank or card provider may take a few more days to show the credit.
• Refunds cover the price paid for the returned items. The original shipping charge is refunded only when the whole order is returned because of our error.
• If we cannot fulfill a paid order, for example because an item is out of stock, you receive a full refund including shipping.

5. Damaged, defective, or wrong items

If your order arrives damaged, an item is defective, or you received the wrong item, email us within 7 days of delivery with a photo of the item and the packaging. We will offer a replacement or a full refund including shipping, whichever you prefer. You will not need to return the item unless we ask you to, and if we do, we cover the return shipping.

6. Cancellations

• A paid order can be cancelled for a full refund, including shipping, until it has been dispatched. Email us with the email address you used at checkout.
• Once an order has been dispatched, the standard return policy in section 1 applies.

7. Contact

Questions about a return or refund? Email squishseason@gmail.com. We reply within 2 business days.